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Why values are non-negotiable
You will have heard me talk about the fact that systems run the business and people run the systems. If the systems are robust and the people follow the systems, it should provide you a platform to be more efficient, profitable, repeatable and deliver best in class service levels. It starts to fall down when […]
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Getting connected to an expert you need
There are many benefits of engaging with a Business Mentor from tapping into their experience, them holding you to account or just having them being there to listen (more on this in a future issue) when it’s lonely and you need to chat things through. One benefit that is often overlooked is access to their […]
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How to deliver great customer service (or not)
Part of the 60 Second Snippet series. There is a simple equation I use when I’m working with clients on building a sustainable business. Processes run the business, people run the processes. When the processes are robust, the people are value aligned and following the processes, it results in four major benefits: Improved efficiency and […]
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Stop flying blind – knowing your numbers to reach your goals faster
When I was scaling businesses in my corporate role, my first hire was always an FD who knew their way around a profit and loss and a balance sheet. Even though I knew the basics, I had a lot to concentrate on – sales, purchasing, product development, supply chain, manufacturing and large company politics (oops, […]
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Purpose and passion before profit
Part of the 60 Second Snippet series. It’s been such a busy week with clients, I missed my deadline and so apologies for those of you that were sat waiting for this weeks 60 Second Snippet.I sat with a new client this week who was struggling with her mojo. She had lost her confidence and […]
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Grant funding to support your growth
Part of the 60 Second Snippet series… You may have see the turmoil going on in Government right now (presuming you haven’t been living under a rock?). However, they are currently still committed to supporting small businesses. As a result, there is grant funding available to support SMEs with their growth agenda. After a couple […]
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Why you should stop calling sales erm… Sales!
As business owners, we have to sell our products and services in order to generate revenue, get paid and ultimately succeed. It is a fundamental part of every small business. No sales means no business! The problem is that unless you are fortunate enough to have been trained in sales (I estimate less than 5% of […]
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One-page wonders. How to build a successful business with a one-page plan
There are a myriad of resources available for business owners to get advice; workshops, books, webinars, podcasts, events plus the thousands of free business plan templates that are available on the internet, so you’d think that every business had a plan, right? Wrong! It’s unfathomable as to why so few do in the current climate. […]
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Do what you do best and outsource the rest
I recently did a post on LinkedIn about taking some shirts for ironing rather than doing them myself and I was somewhat surprised at the range of responses and comments. Many suggesting they do something similar, to save time, they don’t like doing it, they aren’t good at it, through to those calling me downright lazy […]
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